EPCOM GLOBAL NETWORKS TERMS
PRIVACY POLICY
This privacy notice outlines practices pertaining to the collection, use, and disclosure of personal data when you interact with our website and use our telecommunications services.
By using our website or accepting our services, you consent to the data practices described in this policy, which also applies to information collected by our parent company, Epcom Global Networks. We are committed to protecting your privacy and fortifying the security of your personal information.
COLLECT INFORMATION
ABOUT INFORMATION WE COLLECT
Epcom Global Networks is dedicated to providing and enhancing our services, which necessitates the collection of various types of information. We collect information for the optimal functioning of our website and to deliver a seamless experience when you use our diverse voice and data products and services. This comprehensive approach to collecting information allows us to continually improve our offerings and tailor them to your specific needs.
TYPES OF INFORMATION WE COLLECT
The information we collect falls into several categories, including Personal Data, Usage Data, and data gathered through cookies. Personal Data may include your email address, first and last name, phone number, physical address, and, for VoIP customers, Customer Proprietary Network Information (CPNI). Usage Data encompasses your computer’s Internet Protocol (IP) address, browser type and version, pages visited on our website, and other diagnostic data. Cookies, which are small files stored on your device, also contribute to the information we collect to personalize your experience.
PURPOSE OF INFORMATION COLLECTION
The information we collect is primarily used to provide and enhance both our website and the telecommunications services you order. Personal Data is crucial for delivering ordered services, including billing and customer support. For voice services, your phone number and physical location may be transmitted to route 9-1-1 calls to the appropriate emergency center, and telephone numbers dialed are used to complete and bill for calls, shared with other service providers as necessary and required by law. We may also use your Personal Data to send you newsletters, marketing materials, and other information of interest, while Usage Data helps us maintain the website, provide customer support, and detect technical issues for the continuous improvement of our products and services.
PERSONAL INFORMATION
DEFINITION OF PERSONAL INFORMATION
Personal Data, or personal information, encompasses any data about a living individual who can be identified from that information, either in our possession or likely to come into our possession. This also includes personally identifiable information that can be used to contact or identify users, such as your name, email address, or phone number. A crucial aspect of this is Customer Proprietary Network Information (CPNI), which specifically relates to the quantity, technical configuration, type, destination, location, and amount of use of telecommunications or Voice over IP (VoIP) Service to which a user subscribes. CPNI also includes information made available solely by virtue of the provider-customer relationship, as well as details found in bills for telephone exchange or toll service, all of which fall under our comprehensive data privacy and privacy protection measures.
HOW WE USE PERSONAL INFORMATION
Epcom Global Networks diligently uses personal information, including Personal Data, primarily to provide the telecommunications services you have ordered, for accurate billing processes, and for comprehensive customer support.
For voice services, when 9-1-1 is dialed, your phone number and the physical location entered for the device are securely transmitted to route and complete the call to the appropriate emergency call center for rapid response.Telephone numbers dialed are used to complete and bill for calls, and that information is meticulously transmitted to other carriers or service providers as necessary to complete calls and comply with applicable laws.
We may also use Personal Data to contact users with newsletters, marketing, or promotional materials, and other information of interest pertaining to our products and services. If UC apps are downloaded and permission is granted to access contacts, the app will access contact information to facilitate placement, receipt, and identification of calls, texts, or other communications using the Service. The CPNI on file may be used to provide information about communications-related products and services or special promotions, always adhering to our privacy practices.
SHARING OF PERSONAL INFORMATION
Epcom Global Networks maintains a strict policy pertaining the sharing of personal information and will not sell the information contained in your user contacts, nor will we use your contacts for marketing purposes.
Customer Proprietary Network Information (CPNI) may be shared with independent contractors, suppliers, vendors, or agents, but only for the express purpose of providing information about communications-related products and services or special promotions. CPNI may be disclosed without your consent when required by law or court order, to protect our rights and property, to protect against fraudulent, abusive, or unlawful use of services, for directory listings, to provide services (including essential customer support), and to bill for services. If services were purchased through a reseller, Epcom Global Networks and the reseller will share CPNI as necessary for seamless customer support.
INFORMATION WE COLLECT
DATA COLLECTED AUTOMATICALLY
Epcom Global Networks automatically collects certain data, known as Usage Data, which is generated by the use of our Website or derived directly from the Website. This includes your computer’s Internet Protocol (IP) address, the type and version of your browser, the specific pages of our Website that you visit, the exact time and date of your visit, the duration you spend on these visited pages, unique device identifiers, and other crucial diagnostic data. This automated collection of information is vital for us to understand how users interact with our Website, allowing us to enhance its functionality, provide customer support, and detect and address any technical issues, all while maintaining stringent privacy practices.
INFORMATION PROVIDED BY USERS
While using our Service, users may be asked to provide certain personally identifiable information that allows us to deliver our telecommunications products and services effectively.
| Category of Information | Details |
|---|---|
| Sensitive Personal Information | Email address, first name and last name, phone number, and address details (State, Province, ZIP/Postal code, City). |
| Voice Services Specifics | Physical location, telephone numbers dialed. |
| VoIP Customer Information | Customer Proprietary Network Information (CPNI). |
| UC App Information | Contact information. |
All of the above contributes to our ability to provide comprehensive telecommunications services and maintain stringent privacy protection.
COOKIES AND TRACKING TECHNOLOGIES
Epcom Global Networks employs cookies and similar tracking technologies to monitor and track activity on our Website and to store certain information. Users have the ability to instruct their browser to refuse all cookies or to indicate when a cookie is being sent, aligning with your privacy preferences.
| Technology | Description and Purpose |
|---|---|
Cookies
|
Small data files (may include an anonymous unique identifier) are sent to your browser from a website and stored on your device. Used to monitor and track activity and store information. |
| Beacons, Tags, and Scripts | Other tracking technologies are used to collect and track information, as well as to improve and analyze the performance of our Website. |
The types of Cookies we use include Session Cookies, Preference Cookies, and Security Cookies.
UPDATES TO THE PRIVACY POLICY
NOTIFICATION CHANGES
Epcom Global Networks is committed to maintaining transparency of our privacy practices and may update its Privacy Policy from time to time to reflect changes in our data processing activities or applicable law. In the event of significant changes, users will be duly notified of these changes via email and/or through a prominent notice displayed on our Website. This notification will be provided prior to the change becoming effective, allowing users sufficient time to review the privacy implications and understand how the updates might affect their privacy rights.
HOW CHANGES WILL BE IMPLEMENTED
Once the decision is made to update our Privacy Policy, the revised policy will be promptly posted on the designated Privacy Policy page of our Website. To clearly indicate the update, the “effective date” located at the bottom of the Privacy Policy document will be revised to reflect the date on which the new policy comes into effect. This process is integral to our compliance with data privacy regulations and our commitment to provide information about our privacy policies.
EFFECT OF CHANGES ON USERS
Users are strongly advised to review the Privacy Policy periodically for any changes, as continued use of our services after such modifications constitutes acceptance of the updated terms. Changes to the Privacy Policy become effective immediately when they are posted on the Website page. By regularly reviewing the privacy policy, users can stay informed about how we collect, use, and share information, in alignment with their privacy preferences. This proactive approach to staying informed is crucial for understanding the impact of any changes on your privacy rights and our overall privacy protection measures.
CONTACT US
QUESTIONS AND FEEDBACK
We highly value your questions and feedback of our Privacy Policy and privacy practices, as they are crucial for continuous improvement and the transparency of our telecommunications services. Any inquiries or concerns about our Privacy Policy, including how we handle your personal information or our approach to data privacy, can be directed to the contact information provided. We encourage users to reach out if they require clarification on any aspect of our policy, wish to understand our data protection measures better, or have specific privacy preferences they would like to discuss. Your input helps us maintain compliance with applicable law and strengthen our commitment to protect your privacy.
REPORTING PRIVACY CONCERNS
Epcom Global Networks is dedicated to empowering users with control over their personal information and privacy rights, particularly concerning marketing communications and Customer Proprietary Network Information (CPNI). Users may opt out of receiving any, or all, marketing or promotional communications by simply following the unsubscribe link or instructions provided in any email received from us, or by directly contacting Epcom Global Networks. Your approval for us to use CPNI can be denied, withdrawn, or restricted at any time without affecting the provision of your telecommunications services. To exercise this right, please advise Epcom Global Networks via an email message to service@epcomglobalnetworks.com, so that your privacy preferences are respected and our privacy practices align with your expectations.
PRIVACY LAWS
OVERVIEW OF RELEVANT PRIVACY LAWS
Epcom Global Networks works with a deep commitment to compliance with various privacy laws and regulations for the protection of your personal information. Our Privacy Policy explicitly acknowledges and addresses “Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA),” demonstrating our adherence to specific state-level directives. Furthermore, it refers to the “Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR),” highlighting our compliance with comprehensive international data privacy standards, particularly relevant for users within the European Economic Area. The policy also emphasizes our obligation to comply with federal privacy rules that necessitate the authentication of customer identity prior to disclosing Customer Proprietary Network Information (CPNI), underscoring our stringent privacy practices and dedication to applicable laws and industry standards like HIPAA.
COMPLIANCE WITH PRIVACY REGULATIONS
For the purposes of this Privacy Policy, Epcom Global Networks unequivocally acts as a Data Controller of your Personal Data, accepting the significant responsibilities that come with managing sensitive personal information. We are committed to taking all reasonably necessary steps to make sure that your data is treated securely and in strict accordance with this Privacy Policy, reinforcing our commitment to data privacy. While our primary goal is to protect your privacy, Epcom Global Networks may be required to disclose Personal Data if mandated by law or in response to valid and legitimate requests by public authorities, always adhering to applicable law. Customer Proprietary Network Information (CPNI) may also be disclosed without consent when such disclosure is required by law or a court order. In the unfortunate event of a CPNI privacy breach, Epcom Global Networks will promptly notify law enforcement as required by Federal regulations, demonstrating our unwavering commitment to compliance and safeguarding your privacy protection.
USER RIGHTS UNDER PRIVACY LAWS
Epcom Global Networks champions user privacy rights, providing individuals with significant control over their personal information and telecommunications data. Users have the explicit right to opt out of receiving any marketing or promotional communications, aligning with their privacy preferences. Furthermore, users may deny, withdraw, or restrict Epcom Global Networks’s right to use Customer Proprietary Network Information (CPNI) at any time, without affecting the provision of their ordered services, thereby empowering them to protect their privacy. For users located in the European Economic Area (EEA), we acknowledge and uphold additional data protection rights, including the right to access, update, or delete information, the right of rectification, the right to object to processing, the right of restriction, the right to data portability, and crucially, the right to withdraw consent for data processing. Users also retain the fundamental right to lodge a complaint with a Data Protection Authority about the collection and use of their Personal Data, further fortifying their privacy protection.
EFFECTIVE DATE: July 2025
EPCOM GLOBAL NETWORKS
9 Fairview Dr, Pawcatuck, CT 06379, United States
service@epcomglobalnetworks.com
+1-855-GO-EPCOM