SOLUTIONS
COMMUNICATION SOLUTIONS
FOR MANAGED IT SERVICES
For a Managed Service Provider, bundling VoIP and communication solutions presents a compelling opportunity to significantly enhance their service portfolio and deliver value-added IT services to their customers.
The ability to host and manage entire communication infrastructures, whether cloud-based or on-premise PBX, provides unparalleled flexibility allowing the MSP to leverage their existing expertise in IT and network management to optimize performance and security for voice traffic. This strategic move not only expands the MSP’s revenue streams but also positions them as a comprehensive technology provider for their clients and support their growth trajectory.
ADVANTAGES FOR REMOTE IT AND MSPS
DRIVING REVENUE GROWTH
Unlike legacy PBX phone systems, which often demand substantial upfront capital investment for on-premise hardware licensing, and continuous maintenance, modern IP PBX solutions drastically lower these expenditures. This model provides a clear financial incentive for both the service provider and the end-user, ensuring a cost-effective and efficient communication solution. Bundling cloud-based or hosted VoIP services further enhances cost-effectiveness, as businesses no longer bear the burden of depreciation or the need for expensive hardware upgrades. The reduction in the need for on-premise hardware means lower energy consumption and less physical space required, resulting to savings. For the MSP, this means less time spent on maintaining communication systems, allowing them to focus on providing value-added services, thereby enhancing their profitability and service delivery.
SCALABILITY OF COMMUNICATION PACKAGES
The scalability of modern communication solutions is a crucial advantage, particularly when compared to proprietary legacy systems that are notoriously difficult to expand. With traditional PBX systems, adding more phone lines or extensions often necessitates expensive hardware modules or, in some cases, an entirely new phone system, leading to significant disruption and cost for the business. In contrast, an IP PBX, whether on-premise or cloud-based, offers unparalleled flexibility and scalability. A standard computer can easily host a large number of phone lines and extensions; to expand, a business simply needs to add more IP phones to their existing network. This ease of expansion ensures that the communication infrastructure can seamlessly grow with the business without incurring prohibitive costs or requiring a complete overhaul.
CUSTOMER RETENTION
By delivering a full range of services, including Business Lines, UC, and Collaboration and more, MSPs can cater to diverse communication needs, thereby broadening their market appeal and capture new business across segments – from small to large enteprises. This comprehensive portfolio ensures that MSPs are not just providing basic phone systems, but full-fledged communication platforms that address the evolving demands of modern businesses, positioning them as essential technology partners. The ability to offer a complete suite of carrier-grade communication solutions from a single platform allows MSPs to create new revenue streams and increase their average revenue per user (ARPU). This strategic approach reduces customer churn by making the MSP an indispensable part of their clients’ daily business operations. By consistently providing reliable and feature-rich communication solutions, MSPs can enhance customer satisfaction and encourage long-term contracts.
CUSTOMIZATION OPTIONS
Instead of investing extensive resources into building core communication infrastructure from scratch, MSPs can leverage robust APIs to integrate and customize their communication solutions, thereby creating unique value propositions for their customers. With customization and value-added services, MSPs can move beyond offering phone systems to become true solution providers, addressing complex business challenges through innovative communication strategies. This approach ensures that the MSP is not merely a reseller but a creator of bespoke, high-value communication experiences, enhancing their competitive advantage, increasing market share, sustain business growth for a stronger, more resilient business model.
SYNERGY BETWEEN MSPS AND VOIP PROVIDERS
The extensive infrastructure support and maintenance behind the communications platform significantly reduces the MSP’s burden related to training and support, allowing them to focus on their core business development. No software or infrastructure needs to be maintained by the MSP, as everything is updated automatically by the VoIP provider which means end-users always receive the latest security updates, compliance measures, and next-gen technology without any intervention and maintenance from the MSP provider. This strategic partnership allows the MSP to offer a future-proof communication platform, maintaining high levels of customer satisfaction and reinforcing its position as a trusted technical service provider that delivers consistent innovation.
BOOSTING REVENUE WITH VOIP FOR MSPS
BUNDLING STRATEGIES FOR MSPS
Tailored bundling strategies, supported by a strong partner program, enable MSPs to present a unified and compelling service offering to their clients. Instead of just offering standalone phone systems, MSPs can package VoIP with other IT services like cybersecurity, cloud storage, and managed networks, creating a more cohesive and valuable solution for businesses. This holistic approach not only enhances customer retention but also increases the average contract value. The Epcom Global Networks communication packages ensure that MSPs are well-equipped to provide the full spectrum of benefits, from cost-effectiveness and scalability to enhanced efficiency and enabling remote work, enabling MSPs to expand their market reach, attract new customers, and build a more resilient and profitable business model in the realm of managed services.
MSP SERVICE EXPANSIONS
PBX PHONE SYSTEMS
PBX phone systems on premise, on the cloud, or traditional PSTN lines.
BUSINESS SMS / MMS
SMS text and MMS multimedia messaging with your PBX phone lines.
UC / UCAAS PLATFORM
Unified communications platform – voice, video, chat messaging.
COLLABORATION PLATFORM
Advanced AV and chat conferencing with live file sharing and editing.
COMMUNICATION SOLUTIONS FOR MSP PROVIDERS
Contact us today to better serve your clients and attract new business clients!
What are the deployment options available?
We offer on-premise, on-the-cloud, and hybrid deployment options for our communication solutions packages. Click here to learn more.
Do we need to invest in new hardware?
You can opt to use your legacy hardware with web-enabled phone services or upgrade your devices to maximize all modern features.