PRODUCTS AND SERVICES
PBX
PRIVATE BRANCH EXCHANGE
Extend your business presence and connectivity, improve customer service, and gain a competitive edge with a reliable, secure, and regulatory-compliant communication framework.
Deploy your digitized PBX system on the cloud, on-premise, or PSTN lines. Manage phone lines and extensions from a single platform and route, handle, and analyze incoming and outgoing calls effectively. Integrate your PBX system with various communication channels that facilitate communication and collaboration among remote and dispersed workforces.
Best-In-Class
ENTERPRISE PBX SOLUTIONS
that adapt to your evolving needs, boost communication efficiency, and drive expansion with sustainable growth.
KEY BENEFITS FOR BUSINESSES
SCALABILITY
Adjust call capacity based on needs without complex installation and structural changes.
COST EFFICIENCY
Free unlimited internal calls and lower rates for external calls that lead to substantial savings.
UNIFIED COMMUNICATION
Integrate voice communication with video, messaging and conferencing into a single platform.
REMOTE WORK SUPPORT
Apps and softphones allow BYOD employees to use personal devices to make calls with corporate numbers.
SECURITY
Keep corporate information shared within corporate bounds and protected from breaches.
CUSTOMIZATION
Integrate with CRM, ERP, project management, property management, and productivity tools.
CALL MANAGEMENT
Efficient call routing, queuing, and handling leading to improved response times and employee synergy.
MOBILITY
DECT-enabled devices offer superior voice quality, extended range, easy device portability and mobility.
INNOVATION
Continuous capability upgrades to the existing PBX without overhauls and disruption.
KEY FEATURES FOR INTERNAL COMMUNICATIONS
Adapt to Workforce Dynamics With Ease
Add new extensions to an existing network as you scale without physical installations and additional phone lines. Remote accessibility of corporate phone numbers and voicemail improves response times between customers and colleagues.
* vs traditional business phone lines
More than
More than
ON-PREMISE, CLOUD-HOSTED, HYBRID
Your choice of PBX setup – self-managed on-site, remote-managed in the cloud, or integrated with existing setup.
ADMIN PORTAL
Centralized interface that simplifies configuration, management and monitoring of phone systems.
PBX SIP TRUNKING
Eliminate or lower traditional phone expenses and reduce long-distance and international call rates.
VIRTUAL PRESENCE
Establish business communication in remote areas for distributed teams or remote workers.
MULTI-OFFICE PBX
Manage multiple branch offices with a single license to simplify billing and maintenance.
CONFERENCE BRIDGING
Allow multiple participants to connect in a single call to save time and increase efficiency.
KEY FEATURES FOR SALES AND MARKETING
Efficient Call Management With Ease
With automated call distribution and forwarding, recipient allocation is optimized, reducing wait times for callers. Analysis of volume and traffic patterns and customer preferences allows for better resource allocation and faster resolution times.
* near immediate during emergency and priority calls
Less than
Less than
AUTOMATED CALL DISTRIBUTION
Routes calls to the most suitable agents based on criteria such as skill set, availability, or caller history.
HOLD OPTIONS
Informative messages and on-hold music to keep callers engaged while agents focus on active calls.
CRM INTEGRATION
Access to customer data, call logging, and recording customer interactions to improve nurturing processes.
MULTI-LEVEL IVR
Structured menu of options that direct callers to the appropriate department or resource without delay.
CALL ANALYTICS
Track key call performance such as call volume, duration, and conversion rates to optimize outreach strategies.
VOICEMAIL-TO-TEXT
Receive voicemail transcriptions to email or text messages to retrieve business-critical conversations.
ENTERPRISE PBX DEPLOYMENT OPTIONS
ON-PREMISE
Self-managed PBX solutions on local servers and infrastructure.
Offers greater control, customization, and security for companies with the technical resources to maintain and manage their communication systems.
Best for industries with specific security compliance requirements such as financial institutions, government, healthcare organizations and large enterprises.
CLOUD-HOSTED
Remote-managed PBX solutions on secure remote servers.
Offers greater accessibility, scalability, and ease of management for companies with diverse communication needs across various locations.
Best for industries with broad connectivity requirements without the burden of setup and maintenance such as startups, professional services, and remote teams.
HYBRID
VoIP-enabled PBX solutions on traditional PSTN lines and legacy systems.
Offers the best of both modern internet-based and traditional phone lines for consistent connectivity in business-critical communications.
Best for industries looking to modernize their communication infrastructure without completely removing traditional phone lines and legacy devices.
MIX AND MATCH ADD-ONS
BUSINESS SMS / MMS
SMS text and MMS multimedia messaging with your PBX phone lines.
UC / UCAAS PLATFORM
Unified communications platform – voice, video, chat messaging.
COLLABORATION PLATFORM
Advanced AV and chat conferencing with live file sharing and editing.
UNIFIED BUSINESS NETWORK PACKAGES
PBX PHONE SOLUTIONS FOR BUSINESSES
Contact us today and transform your communication systems and unleash unparalleled efficiency and unmatched scalability!
I don't want to phase out my old desk phones, can I switch to VoIP?
Yes. You can opt for the Hybrid PBX package to retain your old devices.
Will my PBX network work for remote global offices?
Yes. All PBX Packages support global connectivity and mobility with apps and softphones.