EPCOM GLOBAL NETWORKS SOLUTIONS
COMMUNICATION SOLUTIONS
FOR STARTUPS
Epcom Global Networks’ cloud communications platform is designed for cable service providers to boost profitability by expanding offerings with voice and rapidly launching an array of new services.
Moving to modern cloud communications is a pivotal move for long-term success for cable service providers. Offering a platform for communications helps cable companies significantly boost their margins, launch new business services with agility, and dramatically simplify and reduce their overhead. With our communications platform, voice seamlessly becomes a bundled service that runs over the existing cable broadband network, making it essential to the continued growth and profitability of cable broadband service providers.
ADVANTAGES FOR STARTUPS
COST EFFECTIVENESS
By partnering with a cloud communications platform, cable companies can realize an astonishing 50% reduction in total cost of ownership compared to traditional phone service. This substantial saving is further amplified by an average margin increase of 15% when leveraging a full-stack cloud communications provider. The switch to VoIP is not just about adopting new technology; it’s a strategic financial decision that enables cable providers to offer a modern communication service at approximately half the cost of maintaining antiquated landline phone systems. This financial advantage allows providers to become more competitive, redirecting resources towards innovation and customer acquisition rather than high operational expenditures, ultimately boosting profitability and market share.
ENHANCED COMMUNICATION FEATURES
VoIP offers a rich suite of enhanced communication features that perfectly align with strategic platforms provided by cable service providers. This allows cable providers to significantly elevate their service offerings, seamlessly integrating triple- and even quad-play bundles without the need to increase their network footprint or incur additional maintenance efforts. By selling software-driven solutions rather than relying on the traditional model of subsidizing consumer and SMB devices or gadgets, providers can achieve higher margins and deliver a superior customer experience. The modern VoIP phone system provides advanced capabilities like high-definition audio, video conferencing, call forwarding, and robust analytics, empowering businesses and individuals with tools for enhanced collaboration and productivity. This strategic move solidifies the cable company’s position as a comprehensive communication service provider.
SCALABILITY OF COMMUNICATION SOLUTIONS
The inherent scalability of VoIP solutions presents a tremendous opportunity for cable broadband providers to not only retain existing customers but also to secure new voice customers and even win back old ones who may have strayed to other communication services. By leveraging the power of the cloud for their VoIP platform, providers can introduce new products and expand their reach without the prohibitive costs associated with extensive network expansions. This agile approach enables a cable company to quickly adapt to market demands and grow their subscriber base efficiently. Furthermore, implementing a robust VoIP system allows for the streamlining of operations, automating key processes that traditionally consumed significant time and resources. This increased efficiency and automation free up valuable resources, which can then be redirected back into core business growth initiatives, fostering innovation, improving customer service, and ensuring the long-term success of the cable service provider in an increasingly competitive communication landscape.
ADVANTAGES FOR STARTUP CUSTOMERS
IMPROVED CALL QUALITY
When utilizing a stable and fast internet connection, VoIP calls are typically crisp and clear, virtually eliminating common frustrations such as latency issues, lag, or unexpected call dropouts. This superior audio experience is further enhanced by innovations like noise-canceling microphones and advanced audio compression technologies integrated into modern VoIP phones, which work tirelessly to suppress background noise, echoes, and delays. For a service provider, highlighting this exceptional call quality can be a powerful selling point, reassuring customers that making the switch to VoIP means an end to frustrating communication disruptions and a consistently high-fidelity audio experience during every conversation.
ADVANCED CALL FEATURES
Beyond crystal-clear audio, VoIP offers customers access to an impressive array of advanced features that significantly enhance communication and productivity, presenting a compelling offering for any cable service provider. Imagine the convenience of sending documents, images, and videos all while simultaneously engaging in a live conversation, a capability that truly transforms remote collaboration. Several key features include:
- Softphones provide incredible flexibility by freeing up valuable desk space, cutting down on additional equipment costs, and enabling a constantly-connected workforce with unparalleled portability.
- VoIP can actively mitigate security threats by leveraging advancements in IP technology, including robust encryption and improved identity management, ensuring secure and private communications.
- Many essential VoIP phone features, such as call waiting, auto-attendant, instant video calling, and conference calling, are often included at no additional cost.
USER-FRIENDLY APPS AND SERVICES
One distinct benefit of offering VOIP is the ability to make and receive phone calls from virtually anywhere with a cable internet or any data connection, offering unprecedented flexibility for a remote or mobile workforce. When unable to answer a call, users can easily direct calls to another person or have voicemails conveniently emailed to them, ensuring no important communication is missed. Employees can securely access the VoIP phone system from their home network, maintaining connectivity and productivity. Moreover, customers benefit from the ability to retain the same VoIP number even if their business changes address, simplifying transitions and providing continuity. This user-centric design makes the switch to VoIP not just a technological upgrade, but a practical and intuitive enhancement to daily communication.
STARTUP COMMUNICATION SOLUTIONS
PBX PHONE SYSTEMS
PBX phone systems on premise, on the cloud, or traditional PSTN lines.
BUSINESS SMS / MMS
SMS text and MMS multimedia messaging with your PBX phone lines.
UC / UCAAS PLATFORM
Unified communications platform – voice, video, chat messaging.
COLLABORATION PLATFORM
Advanced AV and chat conferencing with live file sharing and editing.
COMMUNICATION SOLUTIONS FOR STARTUP BUSINESSES
Contact us today to better serve your clients and attract new cable internet subscribers!
What are the deployment options available?
We offer on-premise, on-the-cloud, and hybrid deployment options for our communication solutions packages. Click here to learn more.
Do we need to invest in new hardware?
You can opt to use your legacy hardware with web-enabled phone services or upgrade your devices to maximize all modern features.